Terms & Conditions

Last Updated: May 28, 2026.

Welcome to Lucky Spins. We are stoked to have you here. Please read these Terms and Conditions carefully, as they form a legally binding agreement between you and Lucky Spins (luckyspins-nz.org) regarding your use of our services. By registering an account, placing a bet, or participating in any game, you agree to be bound by these terms. If you do not agree, please do not use our platform. Chur for choosing us.

1. Eligibility and Account Registration

1.1. Legal Age: You must be at least 18 years of age to open an account with Lucky Spins. It is illegal for anyone under the age of 18 to participate in gambling activities. We reserve the right to request proof of age at any time and may suspend your account until such proof is verified.

1.2. Jurisdictional Compliance: While we welcome players from New Zealand, it is your responsibility to ensure that your participation in online gambling is legal under the laws of your specific region. By using this site, you confirm that you are aware of and compliant with all local regulations.

1.3. Account Creation: You may register only one account per person, household, or IP address. Creating multiple accounts to claim promotional offers or circumvent platform rules is strictly prohibited and will result in the immediate closure of all related accounts and the forfeiture of winnings.

1.4. Accurate Information: You must provide true, complete, and accurate information during registration, including your full name, date of birth, residential address, and contact email. Any changes to this information must be updated promptly. Failure to provide accurate details may result in the inability to withdraw funds.

1.5. Account Security: You are solely responsible for keeping your login credentials confidential. Any activity conducted through your account, including bets placed or withdrawals requested, is deemed to be your own. If you suspect unauthorized access, contact [email protected] immediately.

2. Punter Obligations and Account Rules

2.1. Personal Use: Your account is for your personal use only. You may not sell, trade, or transfer your account to any other person.

2.2. Prohibited Acts: You agree not to use the platform for any fraudulent, illegal, or improper activities. This includes, but is not limited to, money laundering, collusion with other punters, or using software bots to gain an unfair advantage in our pokies.

2.3. Account Suspension: We reserve the right to suspend or terminate your account at our sole discretion if we suspect fraudulent activity, breach of these terms, or if you violate our anti-money laundering policies.

2.4. Inactive Accounts: If your account remains inactive for a period of twelve consecutive months, we reserve the right to charge a maintenance fee or close the account in accordance with our internal policies.

3. Financial Transactions and NZD Accounts

3.1. Currency: All transactions on Lucky Spins are conducted in New Zealand Dollars (NZD). You are responsible for any currency conversion fees charged by your bank or payment provider if your funding source uses a different currency.

3.2. Payment Methods: We support various payment methods for the convenience of our Kiwi players, including POLi, Visa, Mastercard, Neosurf, bank transfers, and accepted cryptocurrencies.

3.3. Deposits: Deposits must be made from an account or payment method registered in your own name. Third-party deposits are prohibited. We do not charge fees for deposits, but your payment provider may apply their own transaction costs.

3.4. Withdrawals: Payout speed is a priority for us. Before your first withdrawal, you may be required to complete a Know Your Customer (KYC) verification process. This is a standard procedure to ensure the safety of your funds and compliance with regulations.

3.5. Withdrawal Limits: We reserve the right to apply withdrawal limits based on your account status and the payment method utilized. Large wins may be subject to a review process before processing.

4. Bonuses and Promotional Offers

4.1. Bonus Terms: We aim to offer bonuses that are sweet as, but every offer comes with its own set of rules. Unless stated otherwise, all bonuses are subject to wagering requirements before funds can be converted to real money and withdrawn.

4.2. Wagering Requirements: You must wager the bonus amount a specific number of times on eligible games. Please note that not all games contribute equally to these requirements; pokies usually contribute 100%, whereas table games may contribute significantly less.

4.3. Bonus Abuse: Engaging in "bonus hunting" or strategies designed specifically to exploit promotional offers is prohibited. If we determine that you are abusing our bonus system, we reserve the right to revoke your bonus, cancel any associated winnings, and bar you from future promotions.

4.4. Expiration: All bonuses have a limited lifespan. If the wagering requirements are not met within the specified timeframe, the bonus and any winnings derived from it will be forfeited.

5. Pokies and Game Integrity

5.1. Fair Play: Our games, including our wide selection of pokies, utilize a certified Random Number Generator (RNG) to ensure that the outcome of every spin is completely random and fair.

5.2. Technical Faults: In the event of a system malfunction, software glitch, or interrupted internet connection during a game, we will endeavor to restore the game state to the point immediately preceding the interruption. If a game cannot be recovered, the stake will be returned to your account balance.

5.3. Punter Responsibility: By playing our pokies, you accept that luck is the primary factor. Past performance of a game does not guarantee future results.

6. Responsible Gambling

6.1. Commitment: We are dedicated to providing a safe environment for our punters. We encourage you to treat gambling as a form of entertainment, not a way to make money.

6.2. Problem Gambling Foundation: If you or someone you know is struggling with gambling, please reach out to the Problem Gambling Foundation of New Zealand at 0800 664 262. They provide expert, confidential advice to those who need it.

6.3. Self-Exclusion: If you feel you are losing control, we offer a self-exclusion service. You can request a temporary break or permanent closure of your account by emailing [email protected]. Once activated, we will prevent you from accessing your account and remove you from our marketing lists.

6.4. Deposit Limits: We strongly recommend setting personal deposit limits to manage your gaming budget effectively. These can be adjusted through your account settings or by contacting our support team.

7. Anti-Money Laundering (AML) Policy

7.1. Global Standards: Lucky Spins is committed to preventing money laundering and the financing of terrorism. We comply with international standards and local requirements to monitor financial transactions.

7.2. Verification: You agree to provide us with valid identification documents (e.g, driver’s license, passport, or utility bill) when requested. We reserve the right to hold any withdrawal until your identity and address are satisfactorily verified.

7.3. Reporting: We reserve the right to monitor all transactions. Any suspicious activity will be reported to the appropriate authorities, and we may freeze your account and funds during the course of any investigation.

8. Dispute Resolution

8.1. Informal Resolution: If you have a complaint, please contact our support team at [email protected] first. We take your feedback seriously and will strive to resolve your issue promptly.

8.2. Formal Complaints: If you are not satisfied with our initial response, you may request that your complaint be escalated to our management team. We aim to address all formal escalations within 14 business days.

8.3. Regulatory Bodies: While we operate according to best practices, we operate in accordance with international frameworks for online gaming. Should you feel that your concerns remain unresolved, you may seek guidance from relevant independent gaming mediation services.

9. Intellectual Property

9.1. Ownership: All content on this website, including software, graphics, text, images, and branding, is the property of Lucky Spins or its licensors. You are granted a limited license to access the site for personal use only.

9.2. Restrictions: You may not copy, distribute, modify, or exploit our content for commercial purposes without our express written permission.

10. Limitation of Liability

10.1. Disclaimer: We provide our services on an "as is" and "as available" basis. While we strive to ensure the site is always running smoothly, we cannot guarantee that the service will be uninterrupted or error-free.

10.2. Liability: To the extent permitted by New Zealand law, Lucky Spins is not liable for any loss or damage, including loss of profits, data, or reputation, arising from your use of the site, provided that such loss is not a result of our gross negligence or willful misconduct.

11. Changes to Terms

11.1. Modifications: We may update these Terms and Conditions periodically to reflect changes in our services, legal requirements, or best practices. We will notify you of any significant changes via email or through a notice on our website.

11.2. Continued Use: By continuing to use Lucky Spins after updates have been posted, you acknowledge and accept the revised terms. It is your responsibility to review this page regularly.

12. Governing Law

12.1. Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the regulatory frameworks applicable to our international operations. For players based in New Zealand, please note that while online gaming is a popular pastime, you are expected to comply with any specific local gambling regulations or policies as set out by the Department of Internal Affairs and the Gambling Commission of New Zealand.

12.2. Severability: If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining terms shall remain in full force and effect.

13. Contact Us

If you have any questions, need assistance with your account, or just want to get in touch, our team is here for you. We aim to be fast, fair, and helpful. You can reach our support team at any time via:

Email: [email protected].

Whether you are having trouble with a deposit, need clarification on a bonus, or want to discuss responsible gaming tools, we are always keen to assist. We pride ourselves on providing a platform that is secure and enjoyable for every Kiwi punter.

Thank you for being part of the Lucky Spins community. Stay safe, enjoy our selection of pokies, and remember to gamble responsibly. Chur!