Responsible Gambling
Responsible Gambling at Lucky Spins
We Care About Every Punter
At Lucky Spins, we believe that playing pokies and casino games should always be fun — a bit of entertainment, a flutter, something to enjoy in your own time. But we also know that for some people, gambling can stop being fun and start causing real harm. That's something we take seriously.
This page exists because we genuinely care about the people who choose to play with us. Whether you're a casual punter spinning the pokies on a Friday night or someone who visits us more regularly, your wellbeing matters more to us than your deposits. We want you to stay in control, play within your means, and always feel supported — no matter where you're at.
If anything on this page resonates with you, please read on. There's no shame in reaching out for help, and there's plenty of support available right here in New Zealand.
What Is Responsible Gambling?
Responsible gambling means making informed, conscious choices about when, how, and how much you play — and being able to stick to those choices. It means gambling is a form of leisure, not a way to make money, recover losses, or escape from stress.
For most punters, responsible gambling comes naturally. They set a budget, enjoy a session, and walk away when it's done. But gambling can affect people differently, and sometimes habits can shift in ways that are hard to notice at first. That's why it's worth checking in with yourself from time to time — even if everything feels fine.
Signs That Gambling May Be Becoming a Problem
It's not always easy to recognise when gambling has crossed a line. Here are some signs worth reflecting on honestly:
- You're spending more money on gambling than you intended or can.
- You're chasing losses — placing more bets to win back what you've lost.
- Gambling is taking up more of your thoughts, even when you're not.
- You're borrowing money or using funds set aside for bills, rent, or.
- You feel anxious, irritable, or restless when you try to stop or cut back.
- You're hiding your gambling from family or.
- Gambling is affecting your sleep, your work, or your.
- You've tried to stop or cut back before and found it.
If any of these sound familiar, please know that you're not alone, and help is available. Many New Zealanders have been in exactly the same position and have found their way through it.
Tools to Help You Stay in Control
We've built a range of tools directly into your Lucky Spins account to help you manage your gambling. You're in charge of using them — and we encourage you to set these up proactively, before you ever feel like you need them.
Deposit Limits
You can set a limit on how much money you deposit into your account over a chosen time period — daily, weekly, or monthly. Once you reach your limit, you won't be able to top up until the period resets.
How to set a deposit limit:
Log in to your account, go to the Responsible Gambling section of your account settings, and choose your preferred limit and time period. Limits take effect immediately. If you request an increase to a deposit limit, a cooling-off period applies before the increase is activated — this gives you time to reconsider.
Deposit limits are one of the simplest and most effective tools available. Setting one in NZ$ at the start of each month — based on what you can genuinely afford to spend on entertainment — is a great habit to build.
Loss Limits
In addition to deposit limits, you can set a cap on how much you're willing to lose in a given period. Once that threshold is hit, your ability to continue playing is paused for the remainder of that period. This is particularly useful for pokies sessions where it's easy to lose track of time and spend.
Session Time Limits
You can set a maximum session duration so that you're automatically reminded — or logged out — after a set amount of time playing. Regular breaks are healthy, and having a built-in reminder can help you step back and assess how you're feeling.
Reality Checks
Enable reality check notifications to receive regular on-screen reminders showing how long you've been playing and how much you've spent during your session. These gentle prompts help you stay aware, especially during longer pokies sessions where time can slip away quickly.
Cooling-Off Periods
If you want to take a short break from gambling without fully closing your account, a cooling-off period lets you pause your access for a set time — typically between 24 hours and 6 weeks. During this time, you won't be able to log in, place bets, or make deposits.
Cooling-off periods are useful if you're feeling overwhelmed, going through a stressful time, or simply want to reset. Request one through your account settings and it will be applied promptly.
Self-Exclusion
Self-exclusion is a more significant step that allows you to close your Lucky Spins account for an extended period — from six months up to five years, or permanently. This option is designed for punters who feel they need a longer and firmer break from online gambling.
What happens when you self-exclude:
- Your account is closed and you cannot reopen it during the exclusion.
- You will be removed from our marketing lists.
- Any remaining balance will be returned to you.
- We will do our best to prevent you from creating a new account during this time.
To request self-exclusion, contact our support team directly. We will handle your request with care, discretion, and without judgement. Self-exclusion requests are processed as a priority.
We also strongly encourage you to extend your self-exclusion to other gambling sites and consider registering with third-party exclusion programmes available in New Zealand.
Talking to Someone Who Can Help
If you're concerned about your own gambling — or someone else's — please reach out to one of these New Zealand-based services. They are free, confidential, and staffed by people who genuinely understand what you're going through.
| Organisation | Contact | Available |
|---|---|---|
| Problem Gambling Foundation NZ | 0800 664 262 | 24 hours, 7 days |
| Gambling Helpline (via above) | 0800 664 262 | 24/7 |
| Text/Online chat support | Via Problem Gambling Foundation website | Daily |
These services are available to anyone in New Zealand — whether you're a punter yourself, a whānau member, or a friend who's worried. They offer free counselling, practical advice, and ongoing support. You don't have to be in crisis to call. Sometimes just talking it through is enough.
Keeping Your Account Secure
Part of responsible gambling is making sure your account is only ever used by you. We recommend:
- Using a strong, unique password and never sharing it with.
- Keeping your payment details — including your POLi banking credentials and any linked Visa or Mastercard —.
- Logging out after every session, especially on shared.
- Contacting us immediately if you suspect someone else has accessed your.
If you have children or young people at home, please ensure they cannot access your Lucky Spins account. Online gambling is strictly for adults aged 18 and over, in line with New Zealand law under the Gambling Act 2003.
The Regulatory Framework in New Zealand
Online gambling in New Zealand is overseen by the Department of Internal Affairs and the Gambling Commission NZ. These bodies set the standards for how gambling services must operate, including requirements around player protection and responsible gambling obligations.
Lucky Spins is committed to operating in line with best-practice standards for player safety and fair treatment. Our responsible gambling tools and policies are designed to meet and exceed what's expected of a trustworthy online casino operating for New Zealand punters.
A Note on Deposits and Withdrawals
We know that trust is everything for New Zealand players — and a big part of that trust comes from knowing your money is safe and accessible. We support NZ$ accounts and offer payment options familiar to Kiwis, including POLi bank transfers, Visa, Mastercard, Neosurf, crypto, and standard bank transfers.
If you're going through a difficult time with gambling, please know that requesting a withdrawal of your remaining balance is always an option — and we'll process it promptly. We will never make it harder for you to access your own funds.
Our Commitment to You
We're proud to be a casino that puts punters first. Responsible gambling isn't a checkbox for us — it's part of how we do business. We train our support team to recognise signs of gambling harm, we build protective tools into every account, and we take self-exclusion requests seriously.
If you ever feel like Lucky Spins isn't the right place for you right now, we respect that completely. Reach out to us any time — our team is here to help, not to judge.
You matter more than your bets. Play safe, play smart, and never hesitate to ask for help.
For immediate support with problem gambling in New Zealand, call the Problem Gambling Foundation on 0800 664 262, available 24 hours a day, seven days a week.
