Privacy Policy

Effective Date: May 28, 2026.

At Lucky Spins (luckyspins-nz.org), we take the privacy of our punters very seriously. We know that when you are playing pokies, you want to focus on having a sweet as time, not worrying about your data. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

By accessing our platform and playing our selection of pokies, you acknowledge and agree to the practices described in this document. We are committed to ensuring your information remains secure, private, and handled in accordance with the New Zealand Privacy Act 2020.

OUR COMMITMENT TO YOUR.

We operate under the principle that your personal data belongs to you. Our goal is to be transparent about what we collect and why we collect it. Whether you are depositing via POLi, using a credit card, or managing your account in NZD, we employ robust security measures to ensure your data is treated with the respect it deserves.

APPLICABLE LAW.

While we operate globally, we are deeply committed to protecting the data of our New Zealand users. This Privacy Policy is drafted in alignment with the New Zealand Privacy Act 2020 (the Act), which governs the collection, use, disclosure, and storage of personal information. We also ensure that our data handling practices respect the spirit of international standards where applicable, ensuring our Kiwi punters receive world-class privacy protection.

INFORMATION WE.

To provide you with the best possible experience and to comply with our legal obligations, we collect several types of information:

A. Personal Identification.

When you sign up, we require details to verify your identity and ensure you are of legal age to gamble. This includes:

Full name.
Date of.
Residential.
Contact information, such as your email address ([email protected]) and phone.

B. Financial.

Because we support NZD transactions, we need to process financial data to facilitate your deposits and withdrawals. This may include:

Bank account details (when using bank transfers or POLi).
Credit or debit card information (Visa/Mastercard).
Wallet addresses for crypto.
Records of your transactions, including deposits, withdrawals, and bonus.

C. Usage Data.

We collect information on how you interact with our platform. This includes:

IP address and device.
Login times and session.
Which pokies you prefer to spin.
Technical data about your browser and operating.

D. Cookies and Tracking.

We use cookies to make our site run better for you. These small files help us remember your preferences, keep you logged in, and understand which parts of our site you find most helpful. You can manage your cookie settings through your browser, but be aware that disabling them might make your experience a bit less "sweet as" as some features may not function correctly.

HOW WE USE YOUR.

We do not collect data just for the sake of it. Everything we gather is used to improve your experience or to keep our platform secure and compliant. Specifically, we use your information to:

Facilitate your gameplay: Ensuring your account is credited correctly and that you can access your favorite pokies.
Process Payments: Making sure your deposits via POLi or other methods land in your account fast, and your withdrawals are processed without unnecessary delay.
Identity Verification: We are required by the Department of Internal Affairs and other regulatory bodies to verify the identity of our punters to prevent fraud, money laundering, and underage gambling.
Customer Support: When you contact us at [email protected], we use your information to resolve your queries efficiently.
Marketing and Personalization: If you are keen on receiving updates, we may use your contact info to send you information about new pokies, special bonus offers, or site updates. You can opt-out of these communications at any time.
Security and Fraud Prevention: We monitor account activity to protect against unauthorized access and to ensure our gaming environment remains fair for everyone.

DATA SHARING AND.

We value your trust and do not sell your personal information to third parties. However, there are circumstances where sharing your data is necessary:

Service Providers: We work with trusted third-party vendors who help us run our business. This includes payment processors (like those supporting POLi, Visa, or crypto gateways), marketing platforms, and data analytics providers. These partners are strictly prohibited from using your data for their own purposes.
Legal Obligations: If we are required to do so by the Gambling Commission NZ, the Department of Internal Affairs, or by law enforcement agencies under the New Zealand Privacy Act 2020, we may disclose your information to the extent required.
Business Transfers: If our business were to be sold or merged, your data might be transferred as part of the business assets, but we would ensure that the new entity maintains our high privacy standards.

SECURITY OF YOUR.

We know that for our Kiwi punters, trust and payout speed are key. Security is the foundation of that trust. We employ state-of-the-art encryption technologies to protect your data during transmission and while stored on our servers.

Our security protocols include:

SSL/TLS encryption for all data.
Regular security audits to identify and fix potential.
Strict internal access controls — only authorized personnel have access to your personal information, and only for legitimate business reasons.

While we take every precaution to secure your data, no system is entirely foolproof. We encourage you to keep your login credentials private and to use strong, unique passwords.

YOUR RIGHTS REGARDING YOUR DATA.

Under the New Zealand Privacy Act 2020, you have specific rights concerning your personal information. You have the right to:

Access: Ask to see the information we hold about you.
Correction: Request that we correct any inaccurate information.
Deletion: In certain circumstances, request that we delete your personal information.
Restriction: Ask us to limit the processing of your data.
Portability: Request a copy of your personal data in a readable format.

If you have any questions or would like to exercise these rights, please contact us at [email protected]. We will process your request in accordance with the law, ensuring everything is handled with care.

RESPONSIBLE GAMBLING AND YOUR DATA.

We are deeply committed to responsible gaming. We recognize that for some, gambling can become a problem. Your data is used to help us monitor for signs of problematic behavior so we can provide you with the support you need.

If you ever feel that your playing habits are becoming a concern, we encourage you to take advantage of the support available in New Zealand. You can contact the Problem Gambling Foundation at 0800 664 262. We fully support the efforts of organizations that help punters stay safe and in control. We are always keen to ensure our community stays safe.

RETENTION OF YOUR DATA.

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. For instance, we may be required to keep records of your transactions and identification documents for a set period to comply with anti-money laundering regulations in New Zealand. Once that information is no longer needed, we delete or anonymize it securely.

CHILDREN AND UNDERAGE.

Our platform is strictly for adults. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] so we can address the situation.

UPDATES TO THIS PRIVACY.

We may update this Privacy Policy from time to time to reflect changes in our business, the law, or the way we handle data. Any changes will be posted on this page with an updated "Effective Date." We encourage you to check this page periodically to stay informed about how we are protecting your privacy.

If you have any questions about this Privacy Policy, your rights, or how we manage your data, please do not hesitate to reach out. We are always here to help.

Email: [email protected].

Our support team is here to ensure your concerns are handled professionally and quickly. If you have any feedback or suggestions on how we can improve our service or privacy practices, please let us know — we are always keen to listen.

ADDITIONAL INFORMATION FOR KIWI.

We understand that for the New Zealand market, the nuances of the Privacy Act 2020 are important. We strive to be as clear as possible.

A. Payment Security:

We prioritize safe and reliable payment methods. Whether you choose to use POLi for a direct bank transfer, or you prefer the ease of a Visa or Mastercard, or even the anonymity of crypto, we ensure these channels are encrypted and monitored. Your financial privacy is just as important as your personal privacy.

B. Regulatory Compliance:

While we provide a global service, we maintain an awareness of the standards expected by the Department of Internal Affairs and the Gambling Commission NZ. Our commitment to fair play and data integrity is non-negotiable.

C. Dispute Resolution:

If you feel that your privacy has been compromised or if you have a complaint regarding our data handling, please contact our support team at [email protected] in the first instance. We are committed to resolving any issues fairly and transparently. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner in New Zealand, which oversees the application of the Privacy Act 2020.

UNDERSTANDING OUR.

This Privacy Policy should be read in conjunction with our General Terms and Conditions. By playing on our platform, you accept both our terms and this policy. We want our punters to feel confident when they spin the reels, knowing that their data is being handled by a team that cares about their security.

COOKIE POLICY IN.

To give you a better understanding of how we use cookies:

Essential Cookies: These are strictly necessary for the website to function. They enable features like logging in and managing your balance. Without these, you wouldn't be able to play.
Performance Cookies: These help us understand how punters use the site, such as which pokies are most popular. This data is aggregated and does not identify you personally.
Functionality Cookies: These allow us to remember your preferences, such as your language settings or preferred currency (NZD).
Targeting/Advertising Cookies: These may be used to show you relevant content or offers. You have the right to opt-out of these through your browser settings.

MANAGING YOUR DATA.

We respect your choice to control your data. If you are keen to limit the information you share, you can adjust your privacy settings in your account profile. You can also:

Unsubscribe from marketing emails: Use the link at the bottom of any email we send you.
Review your account history: You can view your deposit and withdrawal history directly in your account dashboard at any time.

DATA.

As a global operator, some of our data storage and processing may occur outside of New Zealand. However, we ensure that any such transfer is done in compliance with the New Zealand Privacy Act 2020, and we take all reasonable steps to ensure that your data is protected to the same high standard regardless of where it is processed. We only work with international partners who meet our strict security and privacy criteria.

FINAL.

We want every session at Lucky Spins to be a great experience. By maintaining the highest standards of data privacy, we ensure that you can enjoy your favorite pokies with peace of mind. We appreciate the trust you place in us, and we work hard every day to earn it. Chur for choosing Lucky Spins, and we hope you have a fantastic time spinning those reels.

SUMMARY OF KEY DATA PROTECTION.

To summarize our commitment to you:

We only collect what we need.
We keep your data safe with advanced technology.
We never sell your data to third parties.
We respect your rights as provided by the New Zealand Privacy Act 2020.
We are always available via [email protected] if you have any questions or concerns.

"Punter": Any individual who accesses and uses our platform to play pokies.
"Pokies": The term used for slot machines and other electronic gaming games on our platform.
"Personal Information": Any information that can identify you as an individual, as defined by the New Zealand Privacy Act 2020.
"Account": Your personal user profile where you manage your balance and gameplay history.

CHANGES TO.

We reserve the right to amend this policy at our discretion. We will inform you of any material changes via email or by displaying a notice on our homepage. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

GOVERNING LAW.

This policy and all matters related to the use of our services are governed by the laws of New Zealand. Any disputes arising from this policy will be dealt with according to the procedures outlined in our Terms and Conditions and under the jurisdiction of New Zealand law.

By ticking the box to agree to our Terms and Conditions during registration, you signify that you have read, understood, and agreed to this Privacy Policy. We value your membership and are committed to protecting your privacy every step of the way. If you have any further questions or are unsure about any part of this document, please get in touch with us at [email protected]. We are always happy to help.

We recognize that the digital landscape is constantly changing, and we are dedicated to evolving our privacy practices alongside it. Your security is not just a regulatory box to tick for us — it is a core value of our business. We are proud to serve our New Zealand punters and look forward to providing a safe, secure, and enjoyable gaming experience for many years to come.

Thank you for being part of the Lucky Spins community. Whether you are a regular player or just starting out, we are honored to have you here. Good luck with those pokies — may the reels land in your favor!

ADDITIONAL CONTACT.

While email at [email protected] is our primary contact method for privacy inquiries, we also maintain a help section on our website with frequently asked questions. This is a great resource if you have common questions about your account, how to make a deposit using POLi, or how to claim a bonus. We are always working to update this section to provide you with the most current information.

At Lucky Spins, your privacy is protected. We use industry-leading standards to safeguard your information, comply with the New Zealand Privacy Act 2020, and ensure your time spent playing pokies is both exciting and secure. We appreciate your loyalty and trust. If there is anything else you need, remember our team is just an email away. We look forward to seeing you at the tables — or rather, at the pokies. Chur!